Legal & Policies

The agreements and policies that govern your use of Candyll.

These documents are provided in English. If a translation is ever offered, the English version governs.

Key policies

The master customer agreement: Candyll's marketplace role, free Pledges and Final Confirmation, Deal Passes, pay-at-store Redemption, conduct rules, liability, and BC dispute resolution.

Last updated: July 24, 2026

What personal information Candyll collects and why — never your payment details — who processes it, cross-border storage, your rights, and how to complain.

Last updated: July 24, 2026

Merchant Terms

The business-to-business agreement for merchants: listings, honouring the Final Locked Price, pay-at-store sales and taxes, redemption verification, and offboarding.

Last updated: July 24, 2026

Cancellation, Redemption & Refund Policy

Cancelling before the price locks is always free, how pay-at-store Redemption works, and why refunds and exchanges are handled by the Merchant — with your BC statutory rights intact.

Last updated: July 24, 2026

Deal Pass Terms

What a Deal Pass is and is not: proof of eligibility for the Final Locked Price — never money, stored value, or a gift card — and how one-time, in-person use works.

Last updated: July 24, 2026

Slot Booking Terms

Appointment Deals: what you see before you book, the fixed booking snapshot you keep, and the cancellation, rescheduling, and no-show rules.

Last updated: July 24, 2026

More policies

Promotions, Credits, Rewards & Referral PolicyThe framework governing any future customer promotion or referral program — free promotional value only, never stored value; no program is currently active.Account Security PolicyHow you and Candyll each keep your account safe — Candyll never handles your payment details — and how to report suspicious activity or security vulnerabilities.Platform Access & Suspension PolicyThe grounds and human-review process for warnings, restrictions, suspensions, and appeals — Candyll holds no money of yours.Review & User Content PolicyHow reviews work: public aggregate star ratings, private written comments and photos, integrity rules, and moderation.Accessibility StatementCandyll's WCAG 2.1 AA target, current accessibility measures, known limitations, and how to get help or report a barrier.Marketing Communications PolicyService messages versus marketing messages, opt-in-only consent under CASL, unsubscribe mechanics, and push-notification controls.Data Retention & Account Deletion PolicyHow long each class of record is kept and exactly what happens, step by step, when you delete your account.Location Services NoticeOptional, foreground-only location for nearby deals and distances — never sold, never shared with merchants, no movement history.Payment Terms (Retired)Retired notice: Candyll processes no customer payments — superseded by the Terms of Service and the Deal Pass Terms; you pay the Merchant at the store.Community GuidelinesA short, non-binding summary of how to be a good member of the Candyll community.

Copyright complaints

How to report content that infringes your copyright, what to include, and what Candyll does with the complaint.

admin@candyll.com

Your privacy rights

Privacy requests

Submit an access, correction, deletion, consent-withdrawal, complaint or security-incident request and track its status.

privacy@candyll.com

Boryne Labs Ltd. (operating as 'Candyll')
604-7769 Park Crescent, Burnaby, BC V3N 0J7, Canada