Terms of Service

The key points (plain-language summary — not legally operative)

• Candyll is a marketplace, and Candyll never handles your payment. The local businesses ("Merchants") listed on Candyll sell you the goods and services and take your payment directly, at the store. Candyll is the platform that helps you discover Deals and coordinate group pricing — it is not the seller, and it never charges you, holds your money, or processes any payment.
• Joining a Deal is a free Pledge, not a payment or a purchase. When you Join a Group Deal you make a Pledge — a free commitment to take part. No card is saved, no money is taken, and nothing is charged, ever.
• Pricing happens in two steps: Pledge, then Final Confirmation. Only people who complete Final Confirmation count toward the group's price threshold. Reaching the threshold locks the group price (the Final Locked Price).
• A Deal Pass is proof of eligibility, not money. Once the price is locked, each Final Confirmed Participant is issued a Deal Pass. It proves you qualified for the Final Locked Price. It is not money, a payment method, prepaid or stored value, a gift card, or store credit.
• You pay the Merchant directly at the store. When you visit, you scan the Merchant's Candyll QR code — scanning only opens a short usage session and verifies your eligibility; your Deal Pass is used only when you press "Use Deal Pass" at the counter, in one deliberate, one-time step. You then pay the Merchant directly using the Merchant's own payment methods. The Merchant issues your receipt and handles taxes, refunds, exchanges, and any product or service issue.
• When you book an appointment, you see the terms first and the booking is confirmed right away. Candyll shows you the whole booking — merchant, service, time, price, tax handling, and the cancellation, rescheduling, no-show and merchant-cancellation rules — and you can go back and fix anything before you confirm. Because the merchant published that time as open, there is no approval step afterwards.
• Your copy of a booking is kept in the app, not in an email. The moment you confirm, we freeze a copy of exactly what you agreed to and keep it on your Deal Pass, where you can read, print, or download it. A push notification is only an alert — never the copy itself — so turning notifications off never costs you your record.
• Claims about a product or service come from the merchant. Sustainability, "eco", organic, and similar claims are the merchant's own, and showing one is not Candyll certifying it. You can report a claim that looks misleading, and we can ask for the evidence, add a clarification, suppress the claim, or pause the deal.
• Cancelling before the price locks is always free, with no penalty. Missing a visit (a "no-show") simply means your Deal Pass expires unused — there is no charge, because you never paid Candyll.
• We use light limits, reviewed by people. To protect Merchants from abuse, we cap how many active Pledges you can hold and apply short cooldowns after repeated no-shows. We never suspend accounts automatically; a person reviews any account restriction first.
• Your star ratings are public; your written reviews are not. Merchants see aggregate ratings only — never your written comments or your identity as a reviewer.
• Disputes go to BC courts or the Civil Resolution Tribunal. These Terms do not require arbitration and do not take away your right to participate in a class proceeding.
• There are limits on our responsibility, and some responsibilities fall on you. These Terms place a limit on how much Candyll can be liable to you, and ask you to cover certain claims that arise from your own fault or misuse of the Platform — but nothing in them removes any right you have under British Columbia law that cannot be waived.

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1. Introduction

1.1 Welcome to Candyll. These Terms of Service (the "Terms") are a binding agreement between you and Boryne Labs Ltd. (operating as 'Candyll') ("Candyll", "we", "us", or "our"), the operator of the candyll.com website and the Candyll mobile application (together, the "Platform"). They explain what Candyll is, how the paymentless, pay-at-store model works, what we expect from you, and what you can expect from us.

1.2 These Terms apply to Customers — individuals who browse, Join, reserve, or redeem Deals on the Platform. Businesses that offer Deals through Candyll are governed primarily by the separate Merchant Terms.

1.3 Words with special meanings. Capitalized words used in these Terms have the meanings below and keep those meanings everywhere they appear. Doc 15 (Deal Pass Terms) uses these same definitions.

• "Customer" (or "you") — an individual with a Candyll account who browses, Joins, reserves, or redeems Deals.
• "Merchant" — the business listed on the Platform that offers Deals and is the seller and supplier of the goods or services in every underlying purchase. The Merchant is never Candyll.
• "Merchant Staff" — an individual given manager or staff access to a Merchant's account under that Merchant's authority.
• "Deal" — an offer by a Merchant listed on the Platform. A Deal is either a Group Deal or a Reservation Deal.
• "Group Deal" — a Deal whose group price unlocks only if a minimum number of Final Confirmed Participants is reached by a stated deadline (the "Deadline").
• "Reservation Deal" — a Deal you reserve for a set time, appointment, or quantity at a single stated price, subject to a cutoff, rather than by group unlock. A "Slot Booking" is a Reservation Deal for a specific appointment date and time (for example, a hair appointment, fitness class, grooming session, or detailing slot). Reservation Deals are also paymentless: you pay the Merchant at the store.
• "Booking" — the step, available for a Slot Booking once the Deal has unlocked, in which you select a specific time from the Merchant's published live availability, review the final booking terms, and confirm. A Booking is confirmed immediately when you confirm it, without a separate Merchant approval step (Section 15.4), and it records a reservation arrangement between you and the Merchant for the described appointment. A Booking is still not a payment: you pay the Merchant at the store. The Slot Booking Terms (doc 16) govern Bookings in full.
• "Pledge" — your free commitment to take part in a Group Deal. Making a Pledge is what "Joining" a Group Deal means. A Pledge is not a payment, is not a purchase, and never causes a charge. No card is required or saved to Pledge.
• "Join" — the action of making a Pledge (shown in the app as "Join this deal").
• "Final Confirmation" — the second, explicit step in which you confirm that you still intend to redeem the Deal, so that you count toward the group price threshold. Only Customers who complete Final Confirmation count toward the Final Locked Price. Final Confirmation is not a completed purchase and is not a guaranteed sale.
• "Final Confirmed Participant" — a Customer who has completed Final Confirmation for a Group Deal.
• "Final Price Lock" (or "Final Group Price Lock"; the moment a Deal "unlocks" — "Unlock" means the same event) — the point at which a Group Deal reaches its required number of Final Confirmed Participants by the Deadline, and the group price is locked. Unlock activates your access to the Merchant's group-price offer: it fixes the Final Locked Price, issues Deal Passes, and — where the Deal is a Slot Booking — opens the Merchant's published live availability to you. Unlock is a system event that records that the Merchant's own threshold was met; it is never Candyll guaranteeing that the Merchant will perform (Section 9.5).
• "Final Locked Price" — the per-participant group price fixed at Final Price Lock. It is the price a Merchant must honour for a valid Deal Pass at Redemption.
• "Deal Pass" — the eligibility credential issued to a Final Confirmed Participant only after Final Price Lock. A Deal Pass proves (i) your participation and final eligibility, (ii) the Final Locked Price that applies to you, and (iii) a one-time right to have that price honoured when you redeem in person. A Deal Pass is never money, a payment method, prepaid or stored value, a gift card, store credit, a coupon balance, a guarantee of payment to the Merchant, or proof that Candyll received any purchase funds. The Deal Pass Terms (doc 15) govern it in full.
• "Redemption" (to "redeem") — using a valid Deal Pass in person at the Merchant, where the Platform verifies your eligibility and you then pay the Merchant directly for the goods or services at the Final Locked Price.
• "pay-at-store" — the model on which the entire Platform operates: the underlying purchase is paid by the Customer directly to the Merchant, normally in person at the store, using the Merchant's own payment methods. Candyll processes no payment for any Deal.
• "Redemption Window" — the period stated on a Deal, during which a Deal Pass may be redeemed. A Deal Pass expires at the end of its Redemption Window.
• "User Content" — content you submit through the Platform, such as star ratings, review text, photos, and feedback.
• "Policies" — the companion documents incorporated into these Terms by reference: the Privacy Policy, the Deal Pass Terms, the Slot Booking Terms, the Cancellation, Redemption & Refund Policy, the Review & User Content Policy, the Promotions, Credits, Rewards & Referral Policy, the Platform Access & Suspension Policy, the Account Security Policy, the Marketing Communications Policy, the Data Retention & Account Deletion Policy, the Location Services Notice, and the Accessibility Statement (the Accessibility Statement describes our accessibility commitment and practices and is informational in nature, as it states).

2. Acceptance of Terms

2.1 How you accept. You accept these Terms by creating a Candyll account, ticking the acceptance box at signup, or using the Platform. If you do not agree with these Terms, do not create an account and do not use the Platform. We keep a record of the version of the Terms you accepted and when.

2.2 One agreement, several documents. These Terms and the Policies together form a single agreement between you and Candyll. If the documents conflict: (a) a Policy prevails over these Terms on the specific topic that the Policy governs; (b) these Terms prevail on everything else; and (c) nothing in any document limits a right you have under applicable law that cannot be waived — if any provision conflicts with such a right, the right prevails.

2.3 Severability and waiver. If a court or tribunal finds any provision of these Terms invalid or unenforceable, that provision is limited or removed to the minimum extent necessary, and the remaining provisions stay in force. If we do not enforce a provision on one occasion, we have not waived our right to enforce it later.

2.4 Assignment. You may not assign or transfer these Terms or your account. We may assign these Terms as part of a merger, acquisition, financing, or sale of assets, provided your rights under these Terms are not reduced as a result.

2.5 Entire agreement. These Terms, together with the Policies, are the entire agreement between you and Candyll about the Platform and replace any earlier understandings on the same subject.

2.6 Language. The English version of these Terms is the controlling version. Translations may be offered as a courtesy; if a translation conflicts with the English version, the English version prevails.

2.7 How to read these Terms. Section headings and the plain-language summary are included for convenience only and do not affect the meaning or interpretation of these Terms. Throughout these Terms, "including" and "such as" mean "including without limitation", and a word in the singular includes the plural and vice versa where the context allows.

3. About Candyll

3.1 Candyll is a local group-buying coordination platform operated from British Columbia, Canada by Boryne Labs Ltd. (operating as 'Candyll'), whose mailing address is 604-7769 Park Crescent, Burnaby, BC V3N 0J7, Canada. The Platform lets local Merchants — such as food and cafe businesses, grocers, beauty and hair studios, fitness and wellness providers, pet groomers, car wash and detailing shops, florists, tour operators, and appointment-based service providers — offer Deals to nearby Customers.

3.2 What we do: we operate the technology that lets you discover Deals, Join a Group Deal by making a Pledge, complete Final Confirmation, receive a Deal Pass when a group price locks, and redeem that Deal Pass in person. What we do not do: we do not sell you the goods or services (that is always the Merchant), and we do not process, collect, hold, route, or refund any payment for a Deal — you pay the Merchant directly at the store. Section 9 explains this in detail.

3.3 You can reach us anytime at customersupport@candyll.com. Section 41 lists all contact channels.

4. Eligibility

4.1 To create a Customer account and take part in Deals on the Platform, you must: (a) be at least 19 years of age; (b) have the legal capacity to enter into a binding contract; (c) live in, or be using the Platform in, a region where we offer the service; and (d) not be barred from using the Platform under applicable law or a prior enforcement decision under the Platform Access & Suspension Policy.

4.2 By using the Platform you confirm that the information you give us is accurate, current, and complete, and that you will keep it that way.

4.3 The Platform is currently offered for use in British Columbia, Canada. Deals are local offers tied to Merchant locations; you may only redeem them where the Merchant operates.

4.4 Some Deals may involve age-restricted goods or services where permitted by law. Additional legal age requirements apply to those Deals, and the Merchant may verify your age at Redemption or before performing the service.

5. Minors and Age Restrictions

5.1 The Platform is not directed at children, and we do not knowingly allow anyone under the age stated in Section 4.1 to hold an account or take part in Deals.

5.2 If we learn that an account belongs to someone below the required age, we will close the account and delete the associated personal information as described in the Privacy Policy.

5.3 If you believe a minor is using the Platform, please tell us at customersupport@candyll.com.

6. User Accounts

6.1 You need an account (email address and password) to Join or reserve Deals. You may hold only one Customer account, and it is personal to you — accounts, Pledges, and Deal Passes are not transferable.

6.2 You are responsible for the accuracy of your account information, including the email address we use to send you records and legal notices.

6.3 Merchants may authorize Merchant Staff to operate parts of their account. Merchant Staff act under the Merchant's authority and responsibility; sensitive functions of a Merchant account are restricted to the Merchant's owner. The details are governed by the Merchant Terms.

6.4 You may close your account at any time through your account settings. Section 32 describes what happens to your data when you do.

7. Account Security

7.1 Keep your password confidential and choose one you do not use elsewhere. You are responsible for activity that occurs under your account until you tell us the account has been compromised. This does not make you answerable for unauthorized activity that happens through no fault of yours — the Account Security Policy describes how we investigate unauthorized use.

7.2 We will never request your password or a one-time code by email, phone, or message. Anyone who does is not us.

7.3 If you suspect unauthorized access to your account, contact us immediately at customersupport@candyll.com. Because Candyll never charges you and holds no payment information, there is no card or charge on Candyll to dispute; any account-security concern is investigated as described in the Account Security Policy.

7.4 Our security commitments — including how we protect your account, how we investigate suspicious activity, and how to report a security vulnerability responsibly — are set out in the Account Security Policy, which forms part of these Terms.

8. Privacy

8.1 Our collection, use, disclosure, and retention of your personal information is governed by the Candyll Privacy Policy, which forms part of these Terms. Please read it — it explains what we collect (for example, your Pledges, Deal Passes, and Redemption records), why, who our service providers are, that some processing happens outside Canada, and the choices and rights you have.

8.2 We do not bury data-use permissions inside these Terms. Where the law requires your express consent for a particular use of your information (for example, marketing), we ask for it separately, and you can withdraw it as described in the Privacy Policy.

9. Marketplace Role of Candyll — and No Payment Through Candyll

9.1 Candyll is a coordination platform, not a seller and not a payment service. The Platform is an intermediary technology service that lets Merchants publish Deals and lets Customers discover them, Join them, reach group pricing together, and redeem them in person. Every underlying purchase is a direct contract between you and the Merchant. The Merchant is the seller and supplier; the sale and the payment happen directly between you and the Merchant, at the store. Candyll does not make, prepare, package, deliver, perform, or supply anything a Merchant lists, does not take title to any goods, and is not a party to the underlying purchase.

What Candyll actually provides is a defined set of tools: (a) marketplace tools, so you can find Merchants and their Deals; (b) group-formation tools, so enough people can come together to reach a Merchant's threshold and unlock its group price; (c) booking tools, so you can take a time from a Merchant's published live availability and confirm it (Section 15 and the Slot Booking Terms); (d) Deal Pass tools, which issue and hold your eligibility credential; (e) record tools, which keep your Pledge, Deal Pass, booking-contract, and Redemption records and make your durable copies available to you (Sections 14.4 and 15.5); and (f) redemption-verification tools, which check at the store that a Deal Pass is valid and record that it was used. That set of tools is the whole of Candyll's role. Candyll does not guarantee that any Merchant will perform (Sections 9.5, 25 and 36.2), and nothing in these Terms excludes a consumer right that cannot be waived (Sections 23.2, 36.4 and 37.3).

9.2 Without limiting Section 9.1, Candyll is not, and should never be understood to be: (a) a retailer, reseller, distributor, importer, manufacturer, or producer of any product; (b) a restaurant, food business, food handler, or food-service provider; (c) a provider of any professional, personal, wellness, grooming, cleaning, or other service listed by a Merchant, or an instructor or practitioner of any kind; (d) a bank, deposit-taking institution, money-services business, escrow agent, payment processor, merchant of record, or other financial institution — Candyll never processes, authorizes, captures, holds, routes, settles, or refunds any payment for a Deal, and never takes custody of or transfers your funds; (e) a delivery, courier, or logistics service; (f) an employer, agent, partner, joint venturer, or franchisor of any Merchant; or (g) responsible for any Merchant's licensing, permits, certifications, insurance, or regulatory compliance.

9.3 Everything about the substance of a Deal — quality, safety, freshness, ingredients, allergens, fitness for your purpose, accuracy of the description and price, scheduling, capacity, and fulfilment — is represented, promised, and owed by the Merchant alone. Questions and complaints about the goods or services, and any refund, exchange, or receipt, go to the Merchant. Candyll's role is limited to helping you discover Deals and verifying Deal eligibility and Redemption; that role does not make us the seller or a guarantor of any Deal.

9.4 Key affirmations about the Candyll model. For clarity, and because they define how the Platform works, the following are true throughout these Terms and every Policy:

1. A Pledge is not a payment. Joining a Group Deal creates a free Pledge; no money is taken and no card is charged.
2. Joining is not a completed purchase. A Pledge does not form a completed sale, and does not oblige you to buy.
3. Final Confirmation is not a guaranteed sale. Completing Final Confirmation makes you count toward the group price; it does not, by itself, complete a purchase or guarantee that you will buy.
4. A Deal Pass is not a payment method or stored value. It is an eligibility credential with no monetary value (see the Deal Pass Terms).
5. The real sale is between you and the Merchant. The underlying purchase is a direct contract between Customer and Merchant.
6. You pay the Merchant directly. Payment for the goods or services is made by you to the Merchant, at the store, using the Merchant's own payment methods.
7. The Merchant issues the actual receipt. As the seller, the Merchant provides your receipt and any tax documentation.
8. The Merchant handles tax, refunds, exchanges, and product or service issues. The Merchant is responsible for applicable taxes, refunds, exchanges, and any issue with the goods or services.
9. Candyll does not receive or hold Merchant sales proceeds. Money for the underlying purchase never passes through Candyll.
10. Candyll does not refund customer purchases. Because you never pay Candyll for a Deal, Candyll issues no purchase refunds; refunds are a matter for the Merchant (and your statutory rights, Section 24).
11. Candyll supports eligibility and Redemption verification only. Our function at the store is to verify that you hold a valid Deal Pass and to record Redemption — not to process a payment.
12. The Merchant must honour the Final Locked Price for a valid Deal Pass. While a Deal Pass is valid and unredeemed within its Redemption Window, the Merchant must honour the Final Locked Price for the described Deal.
13. Candyll does not guarantee that any Final Confirmation results in an actual visit or sale. Holding a Deal Pass does not oblige you to attend, and we do not promise any visit or completed purchase.

9.5 We may, but are not obliged to, screen, moderate, or verify Deals or Merchant information. A Deal's presence on the Platform is not an endorsement, and we do not guarantee that any Deal will be available, accurate, or will reach Final Price Lock.

9.6 Candyll's own legal obligations are not disclaimed. This Section allocates responsibility for the underlying sale to the Merchant as the seller. It does not exclude, limit, or waive — and nothing in these Terms or the Policies excludes, limits, or waives — any obligation that applicable law imposes directly on Candyll for Candyll's own conduct, including Candyll's obligations under privacy law (including the BC Personal Information Protection Act and PIPEDA) for the personal information Candyll handles, under the federal Competition Act for representations Candyll itself makes, under Canada's Anti-Spam Legislation for messages Candyll sends, and under any accessibility law that applies to Candyll. Where the law imposes a non-waivable obligation on Candyll directly, that obligation prevails over anything in these Terms.

10. Merchant Responsibility

10.1 Merchants on Candyll are independent businesses. Under the Merchant Terms, every Merchant promises, among other things, to: (a) hold every licence, permit, and registration its business and its Deals require, and remain responsible for its own insurance decisions and for any insurance required by law, licence, or contract; (b) describe its Deals accurately — including prices, contents, portion or service scope, allergens, durations, and availability — and not mislead; (c) honour the Final Locked Price for every valid Deal Pass, at Redemption, within the stated Redemption Window, even if fewer people ultimately visit than were Final Confirmed; (d) take the Customer's payment directly at the store, issue the receipt, and handle applicable taxes, refunds, and exchanges; and (e) comply with all laws that apply to its business, including consumer protection, food safety, competition, privacy, and anti-spam laws.

10.2 If a Merchant refuses a valid Deal Pass, cancels an unlocked Deal, or fails to provide what a Deal Pass entitles you to, Section 25 (Merchant Cancellations and Refusals) and the Deal Pass Terms describe what applies. Because Candyll holds no funds, any remedy for the purchase itself is between you and the Merchant, plus any right you have under law.

10.3 The full set of Merchant obligations lives in the Merchant Terms. This Section is a summary for your benefit and does not reduce those obligations.

10A. Merchant-Supplied Claims, Including Environmental Claims

10A.1 Claims about a Deal come from the Merchant. What a listing says about a product or service — what it is, what it contains or excludes, how it was made or sourced, and any sustainability, environmental, "eco", organic, recyclable, biodegradable, compostable, carbon, emissions, energy, animal-welfare, ethical-sourcing, or similar claim — is supplied by the Merchant and is the Merchant's own representation, unless Candyll expressly states that a particular statement is Candyll's. The Merchant Terms require every such claim to be truthful, accurate, current, complete, not misleading — in its literal meaning and in the overall impression it creates — and supported by adequate evidence the Merchant must hold before it publishes the claim and produce to Candyll on request.

10A.2 Showing a claim is not certifying it. Candyll does not test, audit, inspect, certify, endorse, or independently verify a Merchant's claim merely by displaying it, and displaying a claim is not a Candyll representation that the claim is substantiated. Candyll operates no "verified", "approved", or "guaranteed" claim badge of its own (Section 17.5). Where a claim rests on a certification, the certifying body — not Candyll — stands behind it.

10A.3 What Candyll may do about a claim. Candyll may, with or without advance notice where that is reasonably necessary: ask the Merchant for the evidence behind a claim; add clarifying information or a qualification next to it; limit how widely it is shown; suppress or remove the claim; pause or unpublish the Deal; suspend or terminate the Merchant's account; preserve evidence; and cooperate with a regulator (Section 17.5 and the Merchant Terms). Having these rights does not make Candyll a verifier of every claim and does not create a duty to review every listing before it appears (Section 9.5); Candyll exercises them when a claim is reported or otherwise comes to its attention.

10A.4 Tell us if a claim looks misleading. If you think a claim on the Platform is false or misleading — including an environmental claim — report it at customersupport@candyll.com or through the report link in the app. Tell us the Deal and what looks wrong; we record the report, look at it, and act under Section 10A.3 where that is warranted. Reporting is a way to help, not a duty: you lose nothing by not reporting, and reporting does not make the outcome your responsibility.

10A.5 What this Section does not do. This Section allocates responsibility for a Merchant-supplied claim to the Merchant that made it. It does not shift to you any responsibility for how the Platform itself presents information, and it does not exclude or limit Candyll's own responsibility for representations Candyll itself makes or for Candyll's own conduct — including under the federal Competition Act and British Columbia consumer protection law (Sections 9.6 and 37.3). Nothing in this Section excludes, limits, or waives any consumer right that cannot be waived (Sections 23.2 and 36.4).

11. Customer Responsibility

11.1 As a Customer, you agree to: (a) provide accurate account information; (b) use the Platform only for genuine personal use, and not to resell Deals, Deal Passes, or Redemption codes; (c) Pledge and Final Confirm only when you genuinely intend to visit and buy, cancel ahead of the Deadline if your plans change (Section 24), and attend booked appointments on time; (d) disclose directly to the Merchant anything the Merchant reasonably needs to know to serve you safely — for example allergies, health conditions, or other personal prerequisites relevant to a food item or service; and (e) treat Merchants, their staff, and other users with basic respect.

11.2 Pay the Merchant at the store and inspect goods at Redemption where practical. If something is not as described, raise it with the Merchant right away — the Merchant handles refunds, exchanges, and product or service issues (Section 9.4(8)).

11.3 Prohibited uses of the Platform are listed in Section 29.

12. Group Deals and Pledges

12.1 A Group Deal is an offer whose group price unlocks only if enough people take part. Each Group Deal page states the group price, what is included, the number of Final Confirmed Participants required, the Deadline, the Redemption arrangements and Redemption Window, and any reservation details — read them before you Join, because they describe what you may later redeem.

12.2 What happens when you Join (Pledge). Joining a Group Deal creates a Pledge. A Pledge is a free expression of intent to take part. At the moment you Join: (a) no card is saved and no money is taken or charged — a Pledge is not a payment and not a purchase; (b) you are added to the group's participant count for progress purposes; and (c) you may be asked to complete Final Confirmation before the Deadline in order to count toward the Final Locked Price.

12.3 Because Joining costs nothing, you may cancel your Pledge at any time before Final Price Lock, at no cost and with no penalty, as described in Section 24.

12.4 A Group Deal has these possible outcomes, each covered by its own section: the required number of Final Confirmed Participants is reached and the price locks (Section 14), it does not reach the threshold and does not unlock (Section 22), or you cancel before Final Price Lock (Section 24).

12.5 Full Deals and the waitlist. A Deal may limit how many people can take part. If a Deal is full, you may join its waitlist, free of charge. If a spot is released — for example, because another participant cancels — waitlisted Customers are invited in order, and an invitation gives you a limited offer window (currently 24 hours, shown in the app) to claim the spot. Claiming a spot before Final Price Lock simply creates a normal, free Pledge (Section 12.2). Claiming a spot after Final Price Lock is described in Section 14.6. A waitlist invitation that expires unclaimed costs you nothing and has no consequences of any kind.

13. Final Confirmation and Participant Thresholds

13.1 Two steps, by design. Group pricing on Candyll uses two steps. First you Join (Pledge). Then, before the Deadline, you complete Final Confirmation. Only Final Confirmed Participants count toward the group price threshold and the Final Locked Price. This two-step design exists so that the locked price reflects people who genuinely intend to redeem.

13.2 Each Group Deal displays the number of Final Confirmed Participants required and a live count. Counts shown on the Platform reflect genuine Pledges and Final Confirmations; Merchants are prohibited from inflating them, and manipulating a threshold is prohibited conduct for everyone (Section 29).

13.3 A Merchant may lower a Deal's required number of Final Confirmed Participants (which can only make Final Price Lock more likely) but may never raise it after you Join. A Merchant may extend a Deadline only where the Platform permits it; if a Deadline affecting your Pledge is extended, you keep the right to cancel at no cost at any time before Final Price Lock, exactly as before.

13.4 Reaching the threshold by the Deadline is never guaranteed, and Candyll does not promise that any Group Deal will reach Final Price Lock. Completing Final Confirmation is not a completed purchase and is not a guaranteed sale (Section 9.4(2)–(3)).

14. Final Price Lock and Deal Pass Issuance

14.1 A Group Deal reaches Final Price Lock at the moment the required number of Final Confirmed Participants is reached by the Deadline. At that point the group price becomes the Final Locked Price.

14.2 Final Price Lock has two effects: (a) the Merchant becomes obliged to honour the Final Locked Price for valid Deal Passes on the Deal's stated terms; and (b) a Deal Pass is issued to each Final Confirmed Participant. A Deal Pass is issued only after Final Price Lock — never at Join and never at Final Confirmation.

14.3 A Deal Pass is an eligibility credential. It proves that you took part and qualified, records the Final Locked Price that applies to you, and carries a one-time right to redeem at that price during the Redemption Window. It is not money, a payment method, prepaid or stored value, a gift card, store credit, or proof that Candyll received any funds. The Deal Pass Terms (doc 15) govern Deal Passes in full.

14.4 How you get your record — in the app, not by email. We notify you when a Deal you Joined unlocks and your Deal Pass is issued. That notice is only an alert. The record itself lives in the Platform. Your Deal Pass record — the Deal's contents, the Final Locked Price, the Merchant identity, and the Redemption arrangements and Redemption Window — is kept in your Candyll account and is available to you in the app and on the website, where you can open it, print it, and download a copy to keep. For a Slot Booking, your booking-contract copy sits in the same place (Section 15.5). Candyll does not rely on email to deliver your Deal Pass record or your booking-contract copy. Where Candyll has enabled email delivery of booking copies, a copy is also sent to your account email — that is an extra channel, never the record itself, and a delayed or failed email does not affect your Deal Pass, your booking, or the record. If you have push notifications turned off, or you receive no email, your record is still in the app and you can open it at any time (Section 31.3).

14.5 If a Group Deal does not reach Final Price Lock, no Deal Pass is issued and nothing further is required of you (Section 22).

14.6 Waitlist claims at the locked price. If a spot on a Deal is released after Final Price Lock and you are invited from the waitlist (Section 12.5), claiming the spot within the offer window issues you a Deal Pass at the already-locked Final Locked Price. The claim is free: no payment is taken, no charge occurs, and the Deal is never re-priced — you receive exactly the Final Locked Price that the group locked. A Deal Pass issued through a waitlist claim is identical to any other Deal Pass and is governed by Sections 14.3, 16, and the Deal Pass Terms in full.

15. Reservation Deals and Slot Bookings

15.1 A Reservation Deal is reserved at a single stated price with a cutoff, rather than by group unlock. A Slot Booking reserves a specific date and time for a service (for example, a hair appointment, fitness class, grooming session, or detailing slot). Reservation Deals exist so that made-to-order and capacity-limited offerings never require a Merchant to prepare more than what was reserved.

15.2 Reservation Deals are also paymentless. Reserving does not charge you. You pay the Merchant directly at the store when you attend, at the stated price. The Deal page states the service or item, any duration, location, provider, prerequisites, the reservation cutoff, and any rescheduling terms.

15.3 Disclose anything the Merchant needs to know to serve you safely (Section 11.1(d)) before your appointment. Rescheduling and cancellation options for Reservation Deals are stated on the Deal page and handled by the Merchant. If you miss a reserved time, Section 26 (No-Shows) applies.

15.4 Final review, then automatic confirmation. Before a Slot Booking is made, Candyll shows you a final review of the booking terms: the Merchant's identity, service address, and contact method; what the service is and what it includes; the date, time, duration, and location; the Candyll Group Price and the fact that applicable taxes and any Merchant-authorized extra are charged by the Merchant at the store; the rule against undisclosed mandatory fees; any eligibility or usage restriction; the cancellation, rescheduling, and late-arrival rules; what counts as a no-show and what follows; what happens if the Merchant cancels; who the contract is with and what Candyll's role is; and the documents and versions that apply. Nothing is pre-ticked for you, and you can go back and correct your selected time or details before you confirm. When you take the affirmative confirmation step, your booking is confirmed immediately, with no separate Merchant approval step and no pending state — by publishing a time as open live availability, the Merchant has already authorized any qualifying Customer to take it. The booking is between you and the Merchant, and you still pay the Merchant at the store. The full disclosure list is in the Slot Booking Terms (doc 16, Section 2).

15.5 Your durable copy, kept in the app. At the moment you confirm, Candyll records an immutable snapshot of exactly those terms, together with the time you accepted and the version of each document then in force. That snapshot is your durable copy of the booking. It stays available to you on your Deal Pass in the app and on the website, where you can read it, print it, and download a copy to keep, and it remains available after you redeem, cancel, or let the booking pass. A later Merchant edit never changes a booking you have already confirmed — a Merchant may change its future availability and its future offer terms, but your confirmed booking keeps its original terms, and any correction to a snapshot is recorded as a separate, logged amendment rather than a silent rewrite. A notice about your booking, by push or in the app, is only an alert and is never the copy itself (Section 14.4). The Slot Booking Terms (doc 16, Section 3) govern the snapshot and your copy in full.

16. Redemption — How You Use a Deal Pass at the Store

16.1 Scanning opens a short usage session — it never uses your Deal Pass. Redemption happens in person at the Merchant. When you visit, open the Candyll app and scan the Merchant's Candyll QR code displayed at the store. Scanning is a read-only check: the Platform verifies your eligibility — that you are a Final Confirmed Participant holding a valid, unredeemed Deal Pass within its Redemption Window — and opens a short-lived usage preparation session (its current length is shown in the app). Scanning alone never redeems, uses, or consumes your Deal Pass. If the session expires before you go further, nothing happens: your Deal Pass is untouched and remains available, and you can simply scan again.

16.2 Pressing "Use Deal Pass" is the moment of use. Your Deal Pass is used only when you deliberately press "Use Deal Pass" at the counter during the usage preparation session. That press consumes the Deal Pass in a single, atomic, one-time step and marks it Redeemed — a Deal Pass can never be consumed twice. The app then shows a brief, time-limited confirmation screen that you can show to staff as evidence of the just-recorded use; after it closes, the use remains visible in your account records.

16.3 You then pay the Merchant directly, at the store, for the goods or services at the Final Locked Price, using the Merchant's own payment methods. Candyll takes no payment and is not involved in the payment. The Merchant issues your receipt and is solely responsible for applicable taxes.

16.4 A Deal Pass is valid for one Redemption only, for the person it was issued to, within its Redemption Window. It cannot be reused, transferred, sold, or combined, and it expires at the end of the Redemption Window (Section 26 and the Deal Pass Terms).

16.5 Standard mode, and optional Merchant verification modes. By default, a use recorded under Section 16.2 is a customer-confirmed use: it records your own deliberate confirmation that you used your Deal Pass, and it is not a verification or statement by the Merchant. A Merchant may optionally enable a verification mode for its store, in which case the app tells you what happens at the counter: Staff PIN (a staff member enters a short code on your screen within a short, time-limited window shown in the app), Merchant Confirm (staff approve the pending use from the Merchant's own dashboard), or Staff Scan (staff scan a code). In every mode, a recorded use is an eligibility record, not a payment record: Candyll never confirms, verifies, or represents that you paid the Merchant. Candyll records only that a Deal Pass was used, how the use was verified, and any usage-dispute status; it keeps no record of whether, how, or how much you paid the Merchant. If the Platform cannot complete verification at the store (for example, a connectivity problem or a Merchant device issue), the Merchant may confirm your Redemption through the fallback the Platform provides, and any such correction is recorded. If a Merchant refuses a valid Deal Pass, Section 25 applies.

16.6 If something goes wrong with a recorded use. You can report a problem with a recorded use — for example, a use recorded by mistake, or a Merchant who did not serve you after a use was recorded — through the app or at customersupport@candyll.com. A report does not undo a use by itself, and a Merchant may likewise report a recorded use that it believes did not occur: only review by Candyll can reverse a recorded use. If the review finds that a use should not stand, the recorded use is reversed and the consumed Deal Pass is marked disputed; where you remain eligible, Candyll restores your position by issuing you a replacement Deal Pass carrying the same Final Locked Price — a consumed Deal Pass is never silently reactivated. Every reversal and correction is recorded and auditable. If a Merchant does not contest a recorded use, that is only the absence of a report: it is not a verification or confirmation by the Merchant, and it is not proof of a purchase or a payment. Candyll's review does not determine whether an in-store payment occurred, whether the Merchant owes a refund, or the legal merits of the underlying purchase dispute.

17. Prices, Taxes, and Fees

17.1 All prices on the Platform are shown in Canadian dollars (CAD) and are pre-tax. The only price Candyll displays for a Deal is the Candyll Group Price — the group price for that Deal and, once it locks, the Final Locked Price — which you pay directly to the Merchant at the store. Candyll does not display a regular price, an original price, a crossed-out price, a percentage-off figure, or a savings figure for any Deal; the actual amount you pay, including any applicable tax, is determined and charged by the Merchant at the store.

17.2 The Merchant alone handles tax on your purchase. Because the sale is between you and the Merchant and is paid at the store, the Merchant is solely responsible for determining, charging, collecting, reporting, and remitting every applicable tax on that sale — including GST/HST and BC PST — according to the Merchant's own business, the specific product or service, and its location. Candyll does not calculate, collect, or remit any tax on your purchase, does not issue a tax receipt for your purchase, and does not tell the Merchant what rate to charge.

17.3 Your receipt for the purchase, including any tax shown on it, comes from the Merchant, who is the seller.

17.4 Candyll's own fees are separate and, at launch, zero. Candyll does not currently charge Merchants any subscription, commission, success, setup, or campaign fee, and never adds any charge to your price. If Candyll introduces its own fees to Merchants in the future, those are a matter between Candyll and the Merchant and remain separate from the tax on your purchase. Nothing in this Section concerns tax on any future Candyll fee to Merchants.

17.5 No comparison prices or savings claims; the lower-price rule. Candyll shows the Candyll Group Price only. It does not publish a regular price, an original price, a crossed-out price, a percentage-off figure, a savings figure, a lowest-price claim, a guaranteed-savings claim, or any "verified price" claim or price-verification badge, and it makes no representation about how a Candyll Group Price compares with any other price. Every price comes from the Merchant: Candyll does not verify, endorse, or guarantee any Merchant's price, does not continuously monitor any Merchant's in-store pricing, and promises you no particular saving. Candyll may review, correct, add clarifying information to, suppress, remove, or require changes to any price information or price claim that appears inaccurate or misleading — and the same rights apply to a Merchant's other advertising claims, to urgency, scarcity, countdown, or inventory representations, and to environmental claims (Section 10A and the Merchant Terms, which also let Candyll ask for the evidence behind a claim, pause or unpublish a Deal, and suspend a Merchant). If the Merchant is publicly offering the identical item or service in store at a lower price at the time of Redemption than your Final Locked Price, the Merchant must apply that lower price. You may report an incorrect price, or a refusal to honour the applicable price, at customersupport@candyll.com. Because Candyll never receives your payment, Candyll does not issue price-difference refunds (Section 23).

18. No Payment, No Wallet, No Stored Value

18.1 Candyll never processes customer payments. There is no checkout on Candyll, no saved card, no payment authorization or capture, no hold or deposit, no escrow, and no customer wallet or stored balance. You cannot load money onto the Platform, and Candyll never charges you for a Deal.

18.2 A Deal Pass carries no money. A Deal Pass has no monetary value; it cannot be loaded, topped up, redeemed for cash, withdrawn, or transferred, and it does not represent any amount Candyll holds for you or for a Merchant (Section 14.3 and the Deal Pass Terms).

18.3 Candyll holds no purchase funds. Money for the underlying purchase flows directly from you to the Merchant at the store and never passes through Candyll (Section 9.4(9)).

19. Deal Passes

19.1 This Section is a summary. The Deal Pass Terms (doc 15) govern Deal Passes in full and prevail on the specific topic of Deal Passes.

19.2 A Deal Pass is issued to a Final Confirmed Participant only after Final Price Lock; it is non-transferable, single-use, expires at the end of its Redemption Window, and is an eligibility credential rather than money or stored value. It entitles you to have the Merchant honour the Final Locked Price at one in-person Redemption.

20. [Reserved]

This Section is intentionally left blank. The prior "Payment Authorization" section has been removed because Candyll processes no customer payments and no charge is ever authorized on Candyll. Section numbering is preserved to avoid disturbing cross-references.

21. [Reserved]

This Section is intentionally left blank. The prior "Third-Party Payment Processors, including Stripe" section has been removed because no customer payment processor is used for Deals on the Platform.

22. Group Deals That Do Not Unlock

22.1 If a Group Deal does not reach its required number of Final Confirmed Participants by its Deadline, it does not unlock. When a Deal does not unlock:

• No Final Price Lock occurs and no Deal Pass is issued.
• Nothing was ever charged, because a Pledge is never a payment (Section 12.2). There is no money to refund and nothing you need to do.
• We send you a notice that the Deal did not unlock.

22.2 A Deal that does not unlock has no consequences for you of any kind. You are free to Join other Deals, including a relisted version of the same Deal, at whatever price is then offered.

23. Refunds, Exchanges, and Purchase Issues

23.1 Candyll does not process refunds for your purchases. Because you pay the Merchant directly at the store and Candyll never holds your funds (Section 9.4(9)–(10)), any refund, exchange, or remedy for the goods or services is handled by the Merchant, according to the Merchant's own policies and applicable law. Raise any purchase issue with the Merchant directly.

23.2 Your rights under British Columbia consumer protection law still apply to your contract with the Merchant. Nothing in these Terms takes those rights away. Where BC consumer protection law gives you a cancellation or refund right against the seller — for example, where goods or services are not supplied as required, or where required disclosure was not made — that right applies to the Merchant as the seller, and Candyll does not block, condition, or delay it.

23.3 If a Merchant refuses a valid Deal Pass or fails to honour the Final Locked Price, Section 25 applies. Candyll may record the Merchant's conduct and act on it under the Merchant Terms, but Candyll does not owe you the price difference or a refund, because Candyll is not the seller and holds no funds.

24. Cancelling Before Final Price Lock

24.1 Cancelling a Pledge is always free before Final Price Lock. You may cancel your Pledge at any time before the Deal reaches Final Price Lock, directly in the app, at no cost and with no penalty. Because no money was ever taken, there is nothing to refund.

24.2 Cancelling ahead of the Deadline is encouraged over silently not attending. It frees your active-Pledge capacity and keeps your reliability limits at their default (Section 26).

24.3 After a Deal Pass is issued. Once a Deal is unlocked and your Deal Pass is issued, there is nothing to cancel with Candyll and nothing to refund, because you have paid nothing. If you simply do not visit, your Deal Pass expires unused at the end of its Redemption Window, with no charge and no penalty (Section 26). Any refund or exchange after you redeem and pay the Merchant is a matter for the Merchant (Section 23).

24.4 Your cancellation rights under British Columbia law. In addition to anything in these Terms, BC consumer protection law gives you rights in respect of your contract with the Merchant that no contract can take away. Nothing in these Terms shortens or conditions those rights (Section 23.2).

25. Merchant Cancellations and Refusals

25.1 If a Merchant cancels an unlocked Deal, refuses a valid Deal Pass, or fails to honour the Final Locked Price, that is a failure by the Merchant under the Merchant Terms. We take it seriously: we may record the Merchant's conduct, contact the Merchant, and apply consequences under the Merchant Terms, including repeat-violation consequences.

25.2 Because Candyll holds no funds and took no payment, Candyll cannot and does not issue you a refund for the purchase. Your remedy for the purchase is against the Merchant as the seller, together with any right you have under law (Section 23). We will support you by verifying your eligibility and Deal Pass status and by providing the Redemption records we hold.

25.3 We will notify you promptly if a Merchant cancels an unlocked Deal for which you hold a Deal Pass. The Deal Pass Terms describe what happens to a Deal Pass in that case.

26. No-Shows and Reliability Limits

26.1 Missing a visit has no monetary penalty. If you do not redeem a Deal Pass within its Redemption Window, the Deal Pass simply expires unused. There is no charge and no monetary penalty, because you never paid Candyll and Candyll holds no funds (Section 18).

26.2 Lightweight reliability limits, to protect Merchants from abuse. So that Merchants can rely on the participant counts they see, Candyll applies light, automated limits on Pledging:

• You may hold up to a default number of active Pledges at once (currently 3).
• After a no-show (a Deal Pass you let expire unused), your active-Pledge limit is temporarily reduced (currently to 1 for 30 days).
• After repeated no-shows in a short period (currently 2 or more within 90 days), a short pledge cooldown may apply (currently 7 days) before you can make new Pledges.

The specific numbers may be adjusted; the current limits are described in these Terms, and the app tells you when a limit applies. Cancelling ahead of the Deadline never counts as a no-show and never reduces your limit (Section 24.2).

26.3 These limits are not a rating or a punishment, and they never suspend your account automatically. Candyll does not operate reputation scores, trust scores, or public reliability ratings for Customers. The limits in Section 26.2 only cap concurrent Pledges and apply short cooldowns; they never take money (there is none to take) and never, by themselves, close or suspend your account. Any account restriction beyond these automatic Pledge limits is decided by human review, with notice and a chance to respond, under the Platform Access & Suspension Policy (Section 33).

26.4 Deliberate patterns of abuse — for example, Pledging or Final Confirming with no intention of visiting, in order to trigger or distort a Merchant's threshold — are prohibited conduct (Section 29) and are handled with fair, human-reviewed process under the Platform Access & Suspension Policy.

27. Promotions and Referrals

27.1 No stored value, ever. Candyll does not offer Customer wallets, prepaid balances, or stored monetary value of any kind, and nothing on the Platform lets you convert money into a Candyll balance. A Deal Pass is not stored value (Section 14.3).

27.2 Candyll may from time to time offer promotional benefits — such as discounts or promotional codes — free of charge. Any such program is governed by the Promotions, Credits, Rewards & Referral Policy and the specific terms published with it. Any promotional benefit: (a) is granted free and is not money; (b) may carry an expiry date stated when granted; (c) may be revoked for fraud or abuse; and (d) has no cash value and cannot be transferred, sold, or redeemed for cash. Any discount applies to what you pay the Merchant only as that program describes; Candyll still takes no payment.

27.3 Referral features are not currently available. Deal Ambassador and other referral features may be introduced in the future. These features are not currently available, and no referral commission, reward, or payout is currently offered. The Promotions, Credits, Rewards & Referral Policy is the framework that would govern such programs if and when we offer them.

27.4 Merchants may access certain merchant-only promotional tools from Candyll. Those exist solely on the Merchant side of the Platform, are governed by the Merchant Terms, and are never available to, or usable by, Customers.

28. Reviews and User Content

28.1 After you redeem a Deal Pass and complete an in-store purchase, you can rate your experience and write a review. Visibility works differently on Candyll than on most platforms, by design:

• Your star rating is public, as part of the Merchant's aggregate rating.
• Your written review text and any review photos are not public. Review text is visible only to you and to Candyll (for moderation).
• Merchants never see your written comments or your identity as a reviewer. They receive aggregate ratings and anonymous tag counts only.

The Review & User Content Policy governs reviews in full, including content standards, review integrity (no fake, self-written, or incentivized reviews), photos, and moderation.

28.2 Your licence to us — limited to running the Platform. You own your User Content and you keep owning it. So that the Platform can work, you grant Candyll a limited, non-exclusive, worldwide, royalty-free licence to use your User Content only as far as is needed to: host and store it; display it to the people the visibility model in Section 28.1 allows; resize, crop, compress, reformat, and make thumbnails of it so that it displays properly; distribute it within the Platform; keep it for moderation and, where a complaint, an investigation, or a legal hold requires it, preserve it as evidence; and otherwise operate and provide the Platform. The licence goes no further than that — it does not let Candyll sell your User Content, license it to anyone else for their own purposes, or use it in advertising outside the Platform. It lasts as long as we host your User Content, plus any period the Privacy Policy and the Data Retention & Account Deletion Policy describe for retention after deletion.

28.3 What you promise about your User Content. You are responsible for what you submit. When you submit User Content, you promise that: (a) it reflects an experience you personally and honestly had; (b) it is lawful and does not expose anyone else's personal information; (c) you either own it or hold every licence, permission, and release needed to upload it and to have it used as Section 28.2 describes — including the permission of anyone identifiable in a photo; (d) you have the authority to grant the licence in Section 28.2; (e) it does not infringe anyone's rights — do not upload photos, videos, logos, menus, descriptions, graphics, artwork, music, or any other work that belongs to someone else; and (f) you did not copy it from Google or another search or maps service, from social media, from another marketplace, or from a Merchant's or a competitor's website or listing, unless you have that owner's permission. You are responsible for third-party claims arising from your own User Content (Section 38). If we investigate a complaint about your User Content, you must cooperate with the investigation — answer our questions, tell us where the content came from, and show us the permission you rely on — and you must remove or replace content when we require it (Sections 28.4 and 34.3A).

28.4 We may hide or remove User Content that violates the Review & User Content Policy or the law, and we may restrict access to it while a complaint is being looked at. We have the right, but not the obligation, to moderate. If your review is hidden, we will tell you as described in that Policy.

28.5 Moral rights — a narrow consent, not a waiver. You keep the moral rights you have in your User Content, and we do not ask you to waive them. You do consent, only to the extent needed to show your User Content on the Platform, to: resizing, cropping, thumbnail creation, compression, and format or layout changes; the addition of a moderation label or notice; presentation alongside other content, including in aggregate ratings and anonymous tag counts; and the hiding or removal of content under Section 28.4. Nothing in this consent allows a change to the meaning of what you wrote, or a use beyond what Section 28.2 permits.

28.6 If you believe content on the Platform infringes your rights, Sections 34.3 and 34.3A describe how to tell us and what we do about it.

29. Prohibited Conduct

29.1 You must not, and must not attempt to:

• use the Platform for any unlawful, fraudulent, or deceptive purpose;
• create fake or duplicate accounts, or misrepresent your identity;
• manipulate Group Deal thresholds — for example, Pledging or Final Confirming with no intention of visiting, coordinating Pledges or Final Confirmations to trigger or block Final Price Lock artificially, or inflating participant counts by any means;
• resell, trade, or commercialize Deals, Deal Passes, or Redemption codes, or attempt to redeem a Deal Pass that was not issued to you;
• solicit or arrange with a Merchant to circumvent the Platform in a way that defeats an unlocked Deal's terms;
• use your access to the Platform to solicit or divert Merchants, Customers, or Merchant Staff to a competing or alternative service — this bullet restricts misuse of your Platform access only and is not a restraint on any independent business, employment, or relationship of yours away from the Platform;
• submit dishonest reviews;
• scrape, crawl, harvest, or extract data from the Platform by automated means, or circumvent any technical or access control;
• compile, aggregate, or combine Deal, Merchant, or other Platform data — by any manual or automated means — into a competing or derivative product, service, dataset, or listing;
• place an unreasonable or disproportionate load on the Platform, or take any action intended to disrupt, degrade, or deny the service to others;
• frame, mirror, or deep-link to the Platform in a way that misrepresents its source or your relationship with Candyll;
• ignore or bypass robots directives, rate limits, or other technical signals that govern automated access to the Platform;
• impersonate the Candyll brand, or imply an affiliation with, sponsorship by, or endorsement from Candyll that does not exist;
• interfere with the operation or security of the Platform, probe or test its vulnerabilities without authorization (see the Account Security Policy for the responsible-disclosure channel), or introduce malicious code;
• reverse engineer or decompile the Platform except to the extent the law expressly permits;
• harass, threaten, or abuse Merchants, their staff, other users, or Candyll personnel; or
• use the Platform in violation of Canadian sanctions or export-control law.

29.2 Purchase disputes are between you and the Merchant. Because Candyll never charges you, there is no Candyll charge to dispute. If you have a problem with a purchase you paid for at the store, raise it with the Merchant; the Merchant handles refunds and exchanges (Section 23). Knowingly making a false claim about a Deal Pass or a Redemption — for example, claiming a Deal Pass was unredeemed when it was redeemed — is prohibited conduct and may lead to enforcement under the Platform Access & Suspension Policy.

29.3 Violations of this Section are enforced through the Platform Access & Suspension Policy (Section 33).

30. Location-Based Features

30.1 Candyll is a hyperlocal service: with your device's permission, we use your location to show nearby Deals, distances, and Merchant locations.

30.2 Location access is optional. If you decline it, you can still browse by choosing an area manually.

30.3 How location data is collected, used, retained, and protected — and the commitment that it is never sold — is governed by the Location Services Notice and the Privacy Policy.

31. Marketing Communications

31.1 Two kinds of messages, kept apart. Transactional and operational messages — a Deal unlocked or did not unlock, a Deal Pass was issued, a booking was confirmed, changed, or cancelled, your booking-contract copy is available, an appointment or pickup reminder, a security or account notice, a privacy notice, and support replies — are part of operating your account. They appear in your in-app notification centre, and you receive them by push notification where you have push enabled on your device. Some account, sign-in, and security messages are sent to your account email because they have to be, and you can turn email on for service notices in your notification settings. Promotional messages are a separate category and are sent only with your express opt-in consent.

31.2 Marketing consent is separate, and off until you turn it on. Marketing consent is never bundled into your acceptance of these Terms: it is a separate choice you make in your notification settings, and it stays off until you make it there. You can withdraw it at any time — every promotional email includes a working unsubscribe, and notification categories can be managed in your settings. Marketing notifications are switched off across the Platform at launch. The Marketing Communications Policy governs the details, including our compliance with Canadian anti-spam law; the Privacy Policy governs the personal information involved.

31.3 No promotional content inside a service message; a notice is only ever an alert. We keep transactional and operational messages free of promotional content — no recommended Deals, no unrelated discounts, no campaign taglines. If a message ever mixes service content with promotional content, we treat the whole message as a marketing message and send it only to people who have opted in. And a notification is only an alert: your Deal Pass, your booking-contract copy, and your records live in the Platform, not in a message, so you can always find them in the app even if you turn push notifications off or receive no email (Sections 14.4 and 15.5).

31.4 Your email address, and what we use it for. An account needs an email address, so we collect yours and use it to: create and secure your account and sign you in; send account, sign-in, and security notices; reply to your support requests; send legal, safety, and privacy notices, including a privacy-incident notice if one is ever required; handle a privacy request, a complaint, or a legal notice you send us; and — where you have turned email on for service notices, or where Candyll has enabled email delivery of booking copies — send you service messages about your Deals and bookings. We do not use an operational email address to send you marketing without your separate opt-in consent and the sender identification, unsubscribe, and record-keeping that Canadian anti-spam law requires (Section 31.2); Candyll runs no automated marketing email program at launch, and the fact that a message is written and sent by a person does not make it exempt if its purpose is to promote something. Merchants never receive your email address. The Privacy Policy governs the personal information involved — the purposes, who inside Candyll can see it, the service providers we use, and how long it is kept.

32. Data Retention and Account Deletion

32.1 You can request deletion of your account at any time in your account settings.

32.2 Here is what actually happens, truthfully described: your account is deactivated immediately and can no longer be used; your personal information is de-identified within 30 days; and records we are legally required or reasonably need to keep — such as Pledge, Deal Pass, and Redemption records — are retained in a restricted form for the required period and then destroyed on schedule. Candyll holds no payment-card data or purchase-payment records for your Deals, because you pay the Merchant directly. The Data Retention & Account Deletion Policy, together with the Privacy Policy, describes the retention pipeline, categories, and periods in full.

32.3 Deleting your account does not undo an in-store purchase you already completed. A Deal Pass you already redeemed and paid for at a Merchant is a completed purchase between you and that Merchant, with its own receipt and the Merchant's own refund and exchange handling.

33. Platform Access, Suspension, and Termination

33.1 Your side. You can stop using the Platform and delete your account at any time (Section 32).

33.2 Our side — grounds. We may restrict features, suspend, or terminate an account only on enumerated grounds: fraud; prohibited conduct under Section 29; threshold manipulation; risk to the safety of users, Merchants, or the public; abuse of Merchants, users, or staff; or where the law requires. The full grounds and process live in the Platform Access & Suspension Policy.

33.3 Fair process. Enforcement on Candyll is graduated (warning → feature restriction → suspension → termination) and decided by human review — we do not suspend accounts automatically. The automatic Pledge limits in Section 26.2 are not account suspensions. Except in the carve-out cases below, we give you written notice with the reason, a 14-day window to respond, and a way to appeal.

33.4 Immediate action carve-out. We may act immediately, before notice, where we reasonably believe there is fraud, a safety risk, or a legal requirement to act. You still receive notice and the ability to respond afterwards.

33.5 Candyll holds no money of yours. Because you never pay Candyll for a Deal, enforcement cannot take money from you — there is none to take. If your account is restricted or closed, any Deal Pass already issued for an unlocked Deal remains subject to the Merchant's obligation to honour the Final Locked Price for a valid Deal Pass, except where the restriction relates to fraud or abuse affecting that Deal.

33.6 Survival. Sections that by their nature continue — including Sections 2, 9, 28.2, 34, and 36 through 39 — survive termination of your account or of these Terms.

34. Intellectual Property

34.1 The Platform — its software, design, text, graphics, logos, icons, and trademarks, including the Candyll name and logo — belongs to Candyll or its licensors and is protected by intellectual property law. Merchants own or license their own listing content; you own your User Content (Section 28.2).

34.2 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose: discovering, Joining, and redeeming Deals for personal use in accordance with these Terms. No other rights are granted.

34.3 Infringement and content notices — how to send one. If you believe content on the Platform infringes your rights (including copyright or trademark) or is otherwise unlawful (including defamatory content), notify us at admin@candyll.com with: (a) the content and where it appears — a link, screen, or content identifier; (b) identification of the work or right you claim, and your ownership of it or your authority to act for the owner; (c) why the content infringes that right or is unlawful, and when you saw it; (d) any supporting documentation; and (e) your name and a contact address, with a good-faith confirmation that what you have told us is accurate. We review notices promptly and take appropriate action, which may include restricting or removing access to content.

34.3A What Candyll does with a copyright complaint. Candyll maintains a copyright complaint, notice-forwarding, evidence-preservation, and content-restriction process. The precise statutory application of sections 41.25–41.26 of the Copyright Act to Candyll's marketplace and hosting functions remains subject to legal classification, and our process does not depend on how that question is settled. It is not a United States "DMCA takedown" process and should not be described as one. On receiving a complaint we may: check it for the information in Section 34.3; identify the content and, in our own records, the person who uploaded it; preserve evidence; forward the notice to that person where forwarding is appropriate; restrict access to the content temporarily where that is reasonably necessary; consider the uploader's response; and then restore, qualify, restrict, or remove the content, telling the parties what we decided. We do not promise to remove content on every allegation, and restricting or removing content is not an admission by us or by the uploader that infringement occurred. We do not give a complainant a user's identity or personal information without that person's consent, lawful authority, a court order, or another valid legal basis. A notice that arrives with a settlement offer, a payment demand, a demand for a user's personal information, or a payment or personal-information link is flagged and is not passed on in that form. Repeated infringement can lead to action on an account under Section 33 and the Platform Access & Suspension Policy. Records about a complaint are kept, and later destroyed, under the Data Retention & Account Deletion Policy and the Privacy Policy.

34.4 Feedback and ideas. If you send us feedback, suggestions, or ideas about the Platform — whether we asked for them or not — you agree that Candyll may use them to operate, maintain, and improve the Platform, with no obligation of confidentiality, attribution, or payment to you, and without those suggestions becoming your confidential information. This does not give Candyll any right to your personal information beyond what the Privacy Policy allows, and it does not affect your ownership of your User Content under Section 28.2.

35. Third-Party Services and Links

35.1 The Platform relies on and may link to services we do not control — including map providers and the app stores through which the mobile app is distributed. We are not responsible for third-party services' content, availability, or terms; your use of them is governed by their own terms. Candyll does not use a customer payment processor for Deals, because you pay the Merchant directly at the store.

35.2 App store terms. If you use the Candyll app from Apple's App Store or Google Play: the app is provided by Candyll, not by Apple Inc. or Google LLC; Apple and Google have no obligation to provide maintenance or support for the app and are not responsible for addressing any claim relating to it; and, to the extent required by the applicable store's terms, Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your licence to use the app on Apple devices, and may enforce that licence against you. You must also comply with the applicable store's terms of service when using the app.

36. Disclaimers

36.1 The Platform, and all Deals, Merchants, listings, and content available through it, are provided "as is" and "as available", with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise.

36.2 To the maximum extent permitted by applicable law, Candyll disclaims all warranties and conditions, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, and any warranty of accuracy, completeness, uninterrupted or error-free operation, or freedom from viruses or harmful components. Candyll does not warrant that any Merchant is reputable, qualified, licensed, insured, solvent, or compliant with any law, and does not warrant that any Deal will reach Final Price Lock, be available, be accurate, be safe, be free of allergens or contaminants, be of any particular quality, or match its description. These matters are the Merchant's responsibility (Sections 9 and 10).

36.3 Events beyond either party's control (force majeure). Neither you nor Candyll is responsible for a failure or delay in performing an obligation under these Terms that is caused by an event beyond that party's reasonable control, including natural disasters, extreme weather, fire, epidemics and public-health orders, war or civil unrest, government action, labour disputes, power or telecommunications failures, and outages of third-party services a party relies on (for Candyll, including hosting and email providers). The affected party will tell the other as soon as it reasonably can, take reasonable steps to limit the effect, and resume performance as soon as the event allows. Where such an event delays a notification or Deal Pass issuance, we will complete it as soon as reasonably possible.

This Section is never an excuse to dishonour a valid Deal Pass or a confirmed booking. It excuses only the performance that the event actually prevents, and only for as long as it prevents it. It does not cancel a valid Deal Pass, does not release a Merchant from the Final Locked Price (Section 25 and the Merchant Terms), does not turn a Merchant-caused failure into your no-show, and may not be used as a general reason to refuse Deal Pass holders or booked appointments the Merchant is able to serve.

Where performance is genuinely impossible or unsafe. If a Deal or a booked appointment genuinely cannot be delivered, or cannot be delivered safely, then: (a) we notify you as soon as we reasonably can, with the reason given; (b) we pass on any alternative that exists — for a Slot Booking, another available time for the same Deal — and the Merchant must offer one where it can; (c) where it is the appropriate correction, Candyll may restore your Deal Pass onto another available time for the same Deal, or extend its Redemption Window, at the same Final Locked Price and party size, as described in the Deal Pass Terms (Section 7.2) and the Slot Booking Terms — a correction Candyll administers on review, not a benefit you can demand and not something a Merchant can grant or withhold; (d) the affected visit is recorded as not your fault: it never counts as a no-show and never reduces your Pledge or booking limits (Section 26), and if you see it counted against you, tell us and we will correct the record; and (e) because you never paid Candyll, none of this creates any credit, balance, refund, or payment from Candyll (Section 18) — money questions about the underlying purchase remain between you and the Merchant (Section 23).

Your legal rights are unaffected. Nothing in this Section limits, delays, or conditions any right you have under British Columbia consumer protection law, or any other right that cannot be waived (Sections 23.2 and 36.4).

36.4 Statutory saving. Some jurisdictions, including British Columbia in respect of certain consumer rights, do not allow the exclusion of certain warranties or conditions. Nothing in this Section excludes, restricts, or modifies any warranty, condition, or right that applicable law does not allow to be excluded, restricted, or modified — including your non-waivable rights under British Columbia consumer protection law.

37. Limitation of Liability

37.1 To the maximum extent permitted by applicable law, Candyll and its officers, directors, employees, contractors, affiliates, agents, and licensors will not be liable to you for any indirect, incidental, special, exemplary, punitive, or consequential damages — including lost profits, lost data, loss of goodwill, business interruption, personal injury, illness, food-borne illness, allergic reaction, or emotional distress — arising out of or relating to: (a) your use of, or inability to use, the Platform; (b) any Deal, Merchant, purchase, or interaction between users; (c) any goods, services, or experiences provided or to be provided by a Merchant; (d) any content on the Platform; (e) unauthorized access to your account or data; or (f) any other matter relating to the Platform — whatever the legal theory (contract, tort including negligence, strict liability, statute, or otherwise), and even if we were advised such damages were possible.

37.2 To the maximum extent permitted by applicable law, Candyll's total aggregate liability to you for all claims arising out of or relating to the Platform or these Terms will not exceed one hundred Canadian dollars (CAD $100). For clarity, Customers currently pay Candyll nothing — you pay Merchants directly at the store — so no amount paid to Candyll enters this calculation.

37.3 What this Section never limits. Nothing in these Terms excludes or limits liability for: (a) fraud or fraudulent misrepresentation; (b) gross negligence or wilful misconduct; (c) death or personal injury caused by Candyll's own negligence; or (d) any liability that cannot be excluded or limited under applicable law, including your non-waivable rights under British Columbia consumer protection law.

37.4 For clarity: Candyll is a coordination platform (Section 9). Goods, food, and services are prepared, sold, supplied, and paid for at independent Merchants, and claims about them — including food-safety and allergen claims, and any payment, receipt, refund, or tax matter — lie against the responsible Merchant. This Section allocates risk accordingly and is a fundamental part of the bargain between you and Candyll.

38. Indemnification

38.1 To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Candyll and its officers, directors, employees, contractors, affiliates, agents, and licensors from and against claims, demands, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) brought by a third party to the extent arising out of: (a) your breach of these Terms or of applicable law; (b) your User Content; (c) your misuse of the Platform, including prohibited conduct under Section 29; or (d) your purchases or disputes with a Merchant, to the extent caused by your acts or omissions.

38.2 We may, at our own expense, assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence.

38.3 This Section does not require you to indemnify Candyll for amounts to the extent a court or tribunal finds them attributable to Candyll's own breach, negligence, or misconduct, and it does not apply to any liability that applicable law does not permit to be shifted to a consumer.

39. Dispute Resolution

39.1 Governing law. These Terms, and any dispute arising out of or relating to them or the Platform, are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there.

39.2 Step 1 — talk to us. Most problems are fixed fastest through support. Contact us at customersupport@candyll.com with your details and what went wrong; we will work with you in good faith. Where the problem is with a purchase or a Merchant, we will also point you to the Merchant, who is the seller.

39.3 Step 2 — formal escalation. If support does not resolve the issue within 30 days, you (or we) may escalate in writing to admin@candyll.com, describing the dispute and the outcome sought. We will respond with a substantive position or resolution proposal within 15 business days.

39.4 Step 3 — tribunal or court. If the dispute is still unresolved, either party may bring it: (a) before the Civil Resolution Tribunal of British Columbia, for disputes within its jurisdiction and monetary limits — an accessible, online forum designed for exactly these kinds of claims; or (b) in the courts of British Columbia, sitting in Vancouver, to whose jurisdiction both parties attorn for disputes not within the Tribunal's jurisdiction.

39.5 No forced arbitration; no class waiver. These Terms do not require you to arbitrate any dispute, and nothing in these Terms prevents you from starting or participating in a class or representative proceeding, or from making a complaint to a regulator (such as Consumer Protection BC or a privacy regulator). Escalation steps 1 and 2 are how we try to fix things quickly — they do not waive, and cannot delay you out of, any legal right or limitation period.

39.6 Nothing in this Section limits any non-waivable right you have under applicable law.

40. Changes to the Terms

40.1 We may update these Terms and the Policies as the Platform and the law evolve. Each document shows its version and effective date.

40.2 Advance notice for material changes. If we make a material change to these Terms, we will notify you at least 30 days before it takes effect, by email and by notice in the app. Non-material changes (like fixing typos or clarifying wording without changing substance) may take effect on posting.

40.3 No retroactive changes. A change to these Terms never rewrites something you already did: each Pledge, Final Confirmation, Deal Pass, or Redemption is governed by the version of the Terms in effect when it occurred.

40.4 If you do not agree with an updated version of the Terms, stop using the Platform and, if you wish, delete your account before the change takes effect. Using the Platform after the effective date of a change means you accept it.

40.5 British Columbia's consumer-contract changes from August 1, 2026. British Columbia has amended its consumer protection legislation, and part of that reform applies to consumer contracts entered into or renewed on or after August 1, 2026. Where those requirements apply to something you enter into or renew on or after that date — including your acceptance of a new version of these Terms, and each booking you confirm — they apply in addition to these Terms, and if any provision of these Terms or the Policies would give you less than the amended law requires, the law prevails and the provision is read as giving you the statutory protection (Sections 2.2(c) and 36.4). Our practice is already built that way: the material terms are disclosed to you in full before you confirm, in a screen you can correct and must affirmatively accept (Section 15.4); an immutable durable copy of what you agreed to is created at that moment and stays available to you in the app afterwards (Sections 14.4 and 15.5); the cancellation, rescheduling, and no-show rules are disclosed before confirmation and preserved in that copy; nothing you agree to renews itself automatically, because Candyll charges Customers nothing and offers no Customer subscription; and these Terms impose no arbitration requirement and no class-action waiver (Section 39.5). We keep those flows aligned with the amended requirements as they come into force, and where a change to these Terms is material we give notice under Section 40.2. This Section does not decide how any particular Deal, booking, or contract is classified under the amended legislation or under the Business Practices and Consumer Protection Act generally, and nothing in these Terms limits or delays a right that legislation gives you.

41. Contact Information

• Operating entity: Boryne Labs Ltd. (operating as 'Candyll')
• Mailing address: 604-7769 Park Crescent, Burnaby, BC V3N 0J7, Canada
• General support: customersupport@candyll.com
• Legal and infringement notices (Section 34.3): admin@candyll.com
• Privacy questions and requests: privacy@candyll.com (see the Privacy Policy)
• Security reports (see the Account Security Policy): customersupport@candyll.com